Frequently Asked Questions
Doll Care
Taking Care Your Precious Ruby Red Doll
Cleaning- Do not put your doll into water.
- Clean the surface of doll body with slightly wet soft cloth. After that, let your doll dry naturally.
- Make sure the body is completely dry before putting on clothing.
- Never use hair dryers or any other devices that generate heat to dry your doll.
- Avoid using detergent, soap or bleach
- Avoid rubbing clothing with strong force
- If your doll’s hair is especially dirty, you can wash the hair with gentle shampoo and cold water. We do not recommend shampooing the hair too frequently.
- Do not wring or twist the hair during washing or drying.
- Dry the hair with a clean soft cloth. After that, let the hair dry naturally. Make sure the hair is completely dry before storage.
- Never use hair dryers, curly iron or any other devices that generate heat to dry or style your doll’s hair.
- Avoid rubbing your doll’s hair.
- Comb the hair gently with a comb.
- To tackle with tangles, hold a small section of hair near the end of the tangles and comb gently from top to brush out the tangles. Do it gently. Do not use excessive force.
- Avoid storing dolls in place which can reach direct sunlight for a prolonged period as this may affect the color of the vinyl bodies.
- Make sure the body and clothing of dolls is dry before storage.
- Store your dolls in a cool and dry place.
Size Chart
| Ruby Red Fashion Friends | Ruby Red Fashion Siblies | |
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What Exactly Happens After Ordering?
We will ship your order within one business day.Which Payment Methods Are Accepted in the Online Shop?
The order can be paid by credit card, paypal or bank transfer.How Long Will Delivery Take?
We use DHL Express courier service to deliver the DOLLS. Time of delivery: EU and UK (1-2 business days), USA and Canada (2-4 business days), Italy (1 business day). To find out information about other countries write to us.
